At Windmills Craftworks, every reservation helps us plan service, seating, and the overall
dining and listening experience. To ensure smooth operations and fair table availability,
the following policies apply to all reservations made via our website or via phone call.
1. Communication
& Marketing Opt-Out
By making a reservation, guests will receive essential service-related communication
such as booking confirmations, reminders, or updates.
Marketing and promotional communication are optional.
Guests may opt out of promotional messages at any time by:
- Clicking the Unsubscribe link in promotional emails
- Clicking the Unsubscribe link in WhatsApp campaigns
Opting out of marketing communication does not affect your ability to make reservations
or dine with us.
2. Reservation
Confirmation & Arrival
- Reservations are confirmed via email or SMS based on the contact details provided.
- Guests are requested to arrive on time to ensure table availability.
- Tables will be held for 10 minutes from the scheduled reservation time unless prior
intimation is provided.
3.
Cancellations
- Cancellations can be made through the original booking channel or by contacting the
outlet directly.
- We request guests to cancel at least 2 hours in advance to allow us to accommodate
other diners.
- For group reservations (8 guests or more), cancellations must be made 24 hours in
advance.
- For larger group reservations (15 guests or more), advance paid is refundable only
if the cancellation is made 72 hours prior.
4. No-Show
Policy
A no-show occurs when a guest does not arrive and has not cancelled the reservation in
advance.
Repeated no-shows may result in:
- Restrictions on future reservations
- Requirement of advance deposits for future bookings
- Temporary or permanent booking limitations, depending on frequency
For ticketed performances, or large group bookings, advance deposits may be
non-refundable in the event of a no-show.
5. Reservation
Modifications
- Changes to reservation time, date, or party size are subject to availability.
- All modifications must be made via phone by contacting the outlet directly.
6. Table
Allocation
- A reservation guarantees a table, not a specific seating location.
- Seating preferences will be considered wherever possible, subject to availability at
the time of arrival.
